Faq
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All payments are processed through secure, encrypted channels to ensure your financial information remains protected.
Can I modify or cancel my order after placement?
Order modifications or cancellations are possible within 1 hour of order placement. Please contact us immediately at [email protected] with your order number. After this timeframe, orders enter our processing system and cannot be modified.
Do you offer installment payment plans?
Currently, we do not offer installment payment plans. Full payment is required at the time of purchase for all orders.
Shipping & Delivery
What are your shipping options and timeframes?
We offer standard shipping (7-10 business days) and express shipping (3-5 business days). Delivery times may vary based on product availability and your location. You'll receive tracking information once your order ships.
Do you ship internationally?
Currently, we only ship within the United States. We're working to expand our shipping options to include international destinations in the future.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method. We offer free standard shipping on orders over $499.
Do you offer white glove delivery service?
Yes, we offer white glove delivery service for large furniture items at an additional cost. This includes in-home delivery, assembly, and removal of packaging materials.
Returns & Warranty
What is your return policy?
We offer a 30-day return policy for items in original condition with all tags and packaging intact. Custom-made and assembled furniture may have different return conditions. Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.
Do your products come with a warranty?
Yes, all our furniture comes with a 1-year manufacturer's warranty against defects in materials and workmanship. Warranty details are included with your product documentation.
What if my item arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery at [email protected] with photos of the damage and your order number. We'll arrange for a replacement or repair at no additional cost.
Product Information
Are product colors accurate on the website?
We make every effort to display product colors as accurately as possible. However, monitor settings and lighting conditions may cause slight variations. We recommend reviewing multiple product images and descriptions before purchasing.
Do you provide assembly instructions?
Yes, all furniture requiring assembly comes with detailed instructions. For complex items, we also provide online video tutorials accessible through QR codes included in your package.
Can I request fabric samples?
Yes, we offer complimentary fabric samples for upholstered furniture. Please contact [email protected] with the product name and specific fabric options you'd like to sample.
Customer Service
How can I contact customer service?
For any questions or concerns, please email us at [email protected]. Our customer service team typically responds within 24 hours during business days (Monday-Friday, 9 AM - 6 PM EST).
Do you offer price matching?
We periodically review our pricing to remain competitive. While we don't offer formal price matching, we encourage you to check our website for seasonal sales and promotions.
If you couldn't find the answer to your question, please don't hesitate to contact us at [email protected]. We're here to help!